Beschreibung : Telephone Service Representative. Unternehmen : null. Lage :

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.

Now we are looking for a Call Centre Agent. Join Sumsub's team!

Your role and tasks:

• Effectively interact with users, including both verbal and written communication.
• Safeguard data, ensuring confidentiality and security.
• Adherence to legal regulations and company standards.
• Paying attention to detail and precision when carrying out tasks.
• Continuous updating of knowledge and skills in line with industry and regulatory changes.

About you:

• Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
• Conversational German and English (knowledge of Italian, Spanish, French, Portuguese, Turkish or Arabic would be a strong asset)
• Good communication skills
• Ability to navigate a large amount of information

We offer:

• Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
• Full-time position that requires only 35 working hours per week, plus paid breaks
• An office conveniently located in the centre of Leipzig
• On bank holidays, you can rest well knowing that you are not required to work. We respect the significance of these days and want to ensure you have the opportunity to relax and enjoy them. Your work-life balance is important to us
• Working with a product that matters. Our technology helps protect millions of users of online services worldwide

Join our team of Call Centre Agents!

Job Type: Full-time

Salary: 2,300.00€ per month

Language:

• English (Required)
• German (Required)

Work Location: Hybrid remote in 04109 Leipzig